Skill-based routing
Round-robin, load-balanced or skill-tagged auto-assignment. Reassign in one click and the context follows.
Shared team inbox
Every WhatsApp conversation in one queue, streamed live
A real-time team inbox built on the official WhatsApp Cloud API. Assign agents, set SLAs, label, mute, pin, forward and react. Every state change is written to an audit log, so nothing slips through.
Delivered · read
Auto-reply sent
Hi, is the Diwali offer still on?
Yes! 20% off till Sunday. Want the catalogue?
Please send it
Sent. Reply BUY to order in chat.
1
Shared queue for the whole team
24h
Window countdown live on each chat
100%
Official WhatsApp Cloud API
1
Audit entry per state change
Assign and collaborate
Every conversation has an owner and a backup
Auto-assign incoming chats by round-robin, agent load or skill. SLA countdowns tick down on each thread, and you get alerted the moment one is about to breach. Reassign in a click and the whole thread context follows the new owner.
- Auto-assign by round-robin, agent load or skill.
- Per-conversation SLAs with breach alerts.
- Open, closed and archived states, all in the audit log.
- Bulk assign, label or close across many threads at once.
Flow live
Welcome
Ask intent
Route
Sales
Send catalogue
Support
Open ticket
One queue for the team
Your business number, answered by everyone who needs to
Every inbound message lands in a single queue with the same labels, automations and assignment rules. New messages stream in the instant WhatsApp delivers them, so you never refresh to see what arrived. The whole team works one number without passing a phone around.
- Official WhatsApp Cloud API, no unofficial workarounds.
- Live updates the second a message arrives.
- A shared queue with consistent labels and routing.
- A real multi-agent inbox, with no phone-sharing.
Delivered · read
Auto-reply sent
Hi, is the Diwali offer still on?
Yes! 20% off till Sunday. Want the catalogue?
Please send it
Sent. Reply BUY to order in chat.
A composer that does it all
Send anything WhatsApp allows without leaving the thread
Free text, emoji, gallery attachments, recorded or pasted audio, approved templates, WhatsApp Flows, interactive buttons, list messages, quick replies and reactions. Search inside a thread, forward, pin or label conversations with custom colours.
- Templates, Flows, interactive buttons and lists, quick replies.
- Audio recorder, plus paste-to-send for images and voice notes.
- Search-in-thread, forward, pin, mute and react.
- Custom-colour conversation labels.
5,000 queued
5,000
Audience
80/min
Throttle
Opted-in
Only
Built for support teams
The fundamentals, done well
No fake AI, no fake integrations. Assignment, labels, SLAs, the 24-hour window and audit logs, built around what the Cloud API actually allows.
SLA and audit log
Per-conversation SLAs with breach alerts. Every assignment, label, status change and send is logged.
Live updates
New messages and status changes push the second the Cloud API delivers them, with no polling.
Plays nicely with
Wire the inbox into anything via webhooks and REST
There are no prebuilt CRM connectors, and that is on purpose. Use the WBIZ REST API and outbound webhooks to push every inbox event into your stack, in exactly the shape you need.
FAQ
Inbox, answered
How is this different from WhatsApp Web?
WhatsApp Web is one phone, one user. WBIZ Inbox runs on the official WhatsApp Cloud API, so a whole team can answer the same number at once, with assignment, SLAs, audit logs and templates, and without anyone sharing a phone.
What does the inbox handle?
Inbound and outbound WhatsApp conversations on the official Cloud API. SMS, email and web chat are not supported. Use the REST API and outbound webhooks if you need to bridge another channel into the same workflow.
Do customers see private internal notes?
No. Internal collaboration happens through assignment, labels, status changes and the audit log. Every action is visible to your team and never sent to the customer.
Can I send templates and Flows from the inbox?
Yes. The composer sends approved WhatsApp templates, Flows, interactive button and list messages, quick replies, audio, images and documents directly inside the thread.
How does the 24-hour window work?
WhatsApp lets you message a customer freely for 24 hours after their last inbound message. WBIZ surfaces a countdown on every conversation and prompts you to switch to an approved template once the window closes.
Explore more
Pairs well with
Automations
Trigger flows from inbox events and reply on autopilot.
Learn moreTemplates
Send approved templates inline, straight from the composer.
Learn moreCalling
WhatsApp voice calls live in the same agent surface.
Learn morePut your whole team in one queue
Connect WhatsApp in minutes and start answering from a single shared inbox today.