One inbox for WhatsApp, Messenger and Instagram — streamed live.
A real-time team inbox for the official WhatsApp Cloud API plus Facebook Messenger and Instagram DM. Assign agents, set SLAs, label, mute, pin, forward and react — every state change written to an audit log.
Built in India for Indian businesses. WhatsApp Cloud API + Meta Messenger + Instagram DM in one queue.
Assign + collaborate
Every conversation has an owner — and a backup.
Auto-assign incoming chats by round-robin, agent load or skill. Watch SLA countdowns tick down on each thread and get alerted the moment one breaches. Reassign in a click and the whole thread context follows the new owner.
- Auto-assign by round-robin, agent load or skill
- Per-conversation SLAs with breach alerts
- Open / closed / archived lifecycle with full audit log
- Bulk assign, label or close across many threads
Inbox · Assigned to me
6- PS
Priya S
2mOut for delivery today...
- RM
Rohan M
12mPricing question
- AR
Anika R
1hRefund request #4421
- KG
Karan G
3hLoved the new launch!
Reply as Acme · Saved replies / canned
Three channels, one queue
WhatsApp Cloud, Facebook Messenger and Instagram DM together.
Customers don't care which Meta surface they messaged you on — and now neither does your team. WBIZ unifies WhatsApp Cloud API, Facebook Messenger and Instagram DM into one queue with the same labels, automations and assignment rules. Server-Sent Events stream new messages in live; no refresh needed.
- Official WhatsApp Cloud API — no unofficial workarounds
- Facebook Messenger and Instagram DM in the same view
- SSE-powered live updates — new messages appear instantly
- Backfill 30 days of past Messenger / Instagram history per channel
All channels
29 openA composer that does it all
Send anything WhatsApp lets you send — without leaving the thread.
Free text, emoji, gallery attachments, recorded or pasted audio, pasted images, approved templates, WhatsApp Flows, interactive buttons or list messages, quick replies, reactions. Search inside a thread, forward, pin or label conversations with custom colours.
- Templates, Flows, interactive buttons / lists, quick replies
- Audio recorder, paste-to-send for images and voice notes
- Search-in-thread, forward, pin, mute, react
- Custom-colour conversation labels
Inbox · Assigned to me
6- PS
Priya S
2mOut for delivery today...
- RM
Rohan M
12mPricing question
- AR
Anika R
1hRefund request #4421
- KG
Karan G
3hLoved the new launch!
Reply as Acme · Saved replies / canned
By the numbers
What teams ship on WBIZ.
0
Channels in one queue (WA + FB + IG)
0h
Window countdown surfaced live per chat
0d
Past Messenger / IG history backfill
0
Audit log entry for every state change
Your team will actually want to live in this inbox.
WBIZ Inbox is built around what Meta's API actually allows — no fake AI, no fake integrations. Assignment, labels, SLAs, the 24-hour window, audit logs and bulk operations: the boring fundamentals, done well.
Skill-based routing
Round-robin, load-balanced or skill-tagged auto-assignment. Reassign in one click; context follows.
SLA + audit log
Per-conversation SLAs with breach alerts. Every assignment, label, status change and send is logged.
Composer that ships everything
Templates, Flows, interactive lists / buttons, quick replies, audio, paste-to-send images.
SSE live updates
Server-Sent Events push new messages and status changes the second Meta delivers them — no polling.
Plays nicely with
Wire the inbox into anything via webhooks + REST.
No prebuilt CRM connectors — and that's on purpose. Use the WBIZ REST API and outbound webhooks to push every inbox event into your stack of choice, exactly the shape you need.
REST API
Send messages, fetch threads, manage labels
Outbound webhooks
HMAC-signed, retried, dead-lettered
Automations
Trigger flows from inbox events
Campaigns
One-click follow-up from any thread
Templates + Flows
Send approved templates inline
WhatsApp calling
Voice calls live in the same surface
FAQ
Inbox, answered.
WhatsApp Web is one phone, one user. WBIZ Inbox is built on the official Meta Cloud API so a whole team can answer the same number simultaneously, with assignment, SLAs, audit logs and templates — all without sharing a phone.
Today: WhatsApp Cloud API, Facebook Messenger and Instagram DM. SMS, email and web chat are not supported. Use the REST API + outbound webhooks if you need to bridge another channel into the same workflow.
Internal collaboration today is via assignment, labels, status changes and the audit log — every action is visible to your team and never sent to the customer.
Yes — the composer can send approved WhatsApp templates, WhatsApp Flows, interactive button and list messages, quick replies, audio, images and documents directly inside the thread.
WhatsApp lets you freely message a customer for 24 hours after their last inbound message. WBIZ surfaces a countdown on every conversation and prompts you to switch to an approved template once the window closes.