These Terms govern your use of the Services. By creating an account or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.
1. Account
You must provide accurate information and keep your credentials secure. You are responsible for activity on your account.
2. Acceptable use
- Comply with WhatsApp's Business and Commerce Policies at all times.
- Do not send spam, unsolicited messages, or prohibited content.
- Do not abuse the platform to harass, defraud, or harm others.
3. Fees and billing
Subscription fees are billed in advance per the plan you select. WhatsApp conversation fees are billed separately by Meta. All fees are exclusive of applicable taxes.
4. Suspension and termination
We may suspend or terminate accounts that breach these Terms or WhatsApp policies, with or without notice depending on severity.
5. Service levels
We target 99.9% API uptime on an annualised basis. Planned maintenance is excluded. Enterprise plans may include custom SLAs.
6. Intellectual property
You retain ownership of your data; we retain all rights to the Services and platform technology. You grant us a limited licence to process your data solely to provide the Services.
7. Disclaimers
The Services are provided on an "as is" basis to the extent permitted by law.
8. Limitation of liability
To the maximum extent permitted by law, our aggregate liability is limited to the amounts paid by you for the Services in the twelve months preceding the claim.
9. Governing law
These Terms are governed by the laws of India unless otherwise agreed in a signed order form.
10. Changes
We may update these Terms from time to time. Material changes will be notified in-app or by email.