Privacy Policy

Overview

This policy explains what WBIZ collects when you use our WhatsApp Business platform, how we use it, and the choices you have. WBIZ is a Meta Business Partner and an official WhatsApp Business Platform provider, so your messages are sent on Meta's own WhatsApp Cloud API.

By using the Services you agree to the handling of information described here.

1. Information we collect

We collect a few categories of data so the platform can work:

• Account information: your name, email, company, phone, and country, supplied at signup.
• Usage data: logs, IP addresses, user agents, referrers, and in-app events we use for product analytics.
• Message data: the WhatsApp messages routed through the Services so we can deliver the features you use.
• Billing information: handled by our payment providers. We do not store card numbers.

2. How we use information

We use the information we collect to run and improve the Services, provide support, keep the platform secure, and meet our legal obligations. We do not sell personal information.

3. Sharing

We share information only in limited cases:

• With Meta and WhatsApp, to deliver your messages.
• With our processors for hosting, email, and error monitoring.
• With authorities when the law requires it.

4. Retention

We keep account data while your account is active and for a reasonable period afterwards to meet legal and business obligations. You can request deletion at any time. Our Data Deletion policy explains how that works.

5. Your rights

Subject to your local law, you can access, correct, export, or delete your personal data. Contact us to exercise any of these rights.

6. Security

We use industry-standard safeguards, including encryption in transit, encryption at rest for secrets, access controls, and audit logging. There is more detail on our Security page.

7. Contact

Questions about this policy? Email us at support@wbiz.in and we will reply within 24 hours, usually faster.