Recover more carts
A read message beats an unread email, and the reply lands in a queue with an owner.
Carts Come Back
When You Ask Properly.
An abandoned cart email gets buried. A WhatsApp nudge gets read. Recover carts, confirm COD orders before dispatch, send delivery updates people actually see, and answer pre purchase questions in the same thread.
Cart recoveryCOD confirmationDelivery updatesPre purchase answers
Fewer RTO losses
Confirm COD orders in chat before dispatch instead of after the courier fails.
Buyers who ask, buy
Pre purchase questions answered in seconds, by the AI agent or a human.
Lifecycle
Every order stage has a message worth sending
Abandoned cart, order confirmed, shipped, out for delivery, delivered, feedback. Each is a utility template that goes out automatically and lands in a thread the customer can reply to.
Replies route into the shared inbox, so a delivery question becomes a conversation rather than a support ticket in a different system.
- Cart recovery drip with a stop on purchase
- COD confirmation before dispatch
- Shipping and delivery notifications
- Replies routed to a human with order context
Lifecycle · last 7 days₹4.2L recovered
MessageSentReply rate
Cart recovery2,18422%
COD confirm1,40288%
Out for delivery3,9606%
Feedback request2,88031%
RTO down 14% since COD confirmation went live4 automations
How it works
From zero to live,
in four steps.
01Connect your storePush events over the API or webhook from your platform.
02Get the templates approvedCart, order, shipping and feedback, as utility templates.
03Automate the sendsEach event triggers its message, with stop conditions.
04Handle the repliesThey land in the queue with order context attached.
What is inside,
in detail.
Cart recovery
A timed drip that stops the moment the order is placed.
COD confirmation
A yes or no reply before you hand the parcel to a courier.
Order notifications
Confirmed, shipped, out for delivery and delivered.
Feedback requests
A short Flow that collects a rating and a comment.
Catalogue messages
Send products with images, prices and links.
Reply routing
Order questions land with a human who can see the order.
What changes
With a platform,
and without one.
FeatureWith WBIZEmail and SMS only
Cart recovery read rateHigh, in chatLow, in a spam folder
COD confirmed before dispatchRarely
Customer can reply to an updateNo, no reply address
Order context beside the chatIn another tab
Cost per messageMeta rate, at costPer SMS, plus markup
A comparison against running WhatsApp without a platform. See how WBIZ compares with other platforms.
Yes, over the API and webhooks. Any platform that can post an event can trigger the right message.
No, they are utility templates, which are priced differently and do not need marketing consent.
Yes, the drip cancels on the purchase event.
Yes, and the AI agent handles the common ones with a handover when it gets specific.
Explore more
The rest of the platform
Campaigns
Offers and launches to segments that stay current.
See campaignsAutomations
The event triggers behind every lifecycle message.
See automationsDeveloper API
Push order events and read replies programmatically.
See the APIRecover your next abandoned cart on WhatsApp
Start free, wire one cart event, and compare the recovery rate against your email flow.