Nothing sits unanswered
Every conversation has an owner and a deadline, with alerts before the deadline breaks.
A Support Queue
That Never Loses A Ticket.
Support on WhatsApp needs the discipline of a helpdesk. WBIZ gives you one queue, an owner and a deadline per conversation, an AI agent for the repeat questions, and the numbers to prove attainment.
Per conversation SLAsAI deflectionBusiness hours awareAttainment reporting
The AI takes the repeats
Meta's agent answers the questions it can and hands the rest to a human with the context.
Proof, not vibes
SLA attainment with the breach list attached, per team and per number.
Deflection
Let the AI answer, keep the humans for the hard part
The AI agent answers from your FAQs, files and website, and hands over the moment intent shifts or the customer asks for a person, with the whole thread visible to the agent who picks it up.
Business hours pause the SLA clock, so overnight messages do not count against your team while still getting an instant acknowledgement.
- Handover rules on intent, sentiment or request
- Business hours aware SLA clock
- Quick replies for consistent answers
- Full audit log of every action
Support queue62% deflected
ConversationHandled bySLA
Order not receivedAI agentanswered
Refund statusAisha N4m left
Damaged itemRahul Kon track
Change addressAI agentanswered
SLA met 96.4% · 28 open · 3 unassignedmedian 38s
How it works
From zero to live,
in four steps.
01Connect and set hoursYour number, your working hours, your escalation contacts.
02Point the AI at your contentFAQs, files and website, with a tone you choose.
03Set the SLAA first response deadline per team, with alerts before a breach.
04Review the numbersAttainment, breach list and busiest hours, weekly.
What is inside,
in detail.
AI deflection
Meta's hosted agent answers the repeats, with a clean handover.
SLA management
Per conversation deadlines, business hours aware, with alerts.
Quick replies
Saved answers that keep the team consistent.
Assignment
Round robin, capacity or skill, with manual reassignment.
Audit log
Every assignment, note and action, recorded.
Attainment reporting
Percentage met with the breaches listed and attributable.
Where rivals say no
The same feature,
across four platforms.
FeatureWBIZWATIInteraktAiSensy
Per conversation SLA with breach alerts———
Managed Meta AI agent with handoffPartial—Partial
Business hours aware SLA clockLimitedLimited—
Breach list, not just an average———
Always on audit logLimitedLimitedLimited
Competitor entries are indicative, from public 2026 pages. See the full 89-row benchmark.
FAQ
WhatsApp support questions
Anything missing, a founder will answer directly.
It is a WhatsApp native support queue: owners, deadlines, deflection and reporting, without the ticket ceremony.
It depends on your content, but repeat questions such as order status, hours and pricing are the usual wins.
Yes, on intent, sentiment or an explicit request, with the whole thread visible to the agent.
Yes, per team and per number, with their own business hours.
Yes, the breach list names the conversation, the owner and the delay.
Explore more
The rest of the platform
AI agent
How Meta's agent is configured and handed over from.
See the AI agentShared inbox
The queue, assignment and SLA mechanics.
See the inboxAnalytics
Attainment, workload and busiest hours.
See analyticsPut a deadline on every support chat
Start free, set one SLA and point the AI at your FAQ, and see how much never reaches a human.