Nothing gets missed
Auto assignment by round robin, capacity or skill gives every chat an owner the moment it arrives.
One WhatsApp Number,
Your Whole Team Answering.
Every conversation from every number you connect lands in one live queue. Chats assign themselves, each carries a deadline, and nothing sits unanswered because nobody knew whose job it was.
Per-conversation SLAsLive streamed queueVoice notes in the browserFull audit trail
A deadline on every chat
Per-conversation SLAs warn you before a breach, not after the customer has given up.
One place for the whole team
Many agents on one number, with private notes, quick replies and a complete history per contact.
The queue
A live queue, not a page you keep refreshing
The inbox streams over Server-Sent Events, so new messages, delivery states, reactions and calls appear as they happen. Filters cover mine, unassigned and all, per number and per team.
Bulk actions handle many chats at once, and every action is written to the activity log so you can reconstruct exactly what happened.
- Round robin, capacity or skill-based assignment
- SLA countdown with early breach alerts
- Private notes, quick replies and voice notes
- Request a location or contact card in one tap
Assignment queuemedian first reply 38s
ConversationOwnerSLAState
Priya MenonRahul K4mat risk
Daniel OkoyeAI agent—answered
Lena FischerAisha N22mopen
SLA met 96.4% · agents online 7Unassigned 3
How it works
From zero to live,
in four steps.
01Connect your numberMeta embedded signup links your WhatsApp Business Account. Approved templates come with you.
02Invite the teamAdd agents, set roles, and choose how chats get assigned.
03Set your SLAPick a first-response deadline per team, and who gets alerted before it breaks.
04Work the queueReply, note, call or hand to the AI agent. Everything lands on one thread.
What is inside,
in detail.
Assignment rules
Round robin, capacity-aware or skill-based, with manual reassignment when a specialist is needed.
Quick replies
Saved responses your team inserts in one click, kept consistent across agents.
Voice notes
Record and send a voice note straight from the browser, no phone required.
Location and contact requests
Ask for a location pin or a contact card and get a structured reply.
Browser push
Real push notifications for new messages and incoming calls through a service worker.
Audit trail
Every assignment, note and bulk action recorded in the activity log.
Where rivals say no
The same feature,
across four platforms.
FeatureWBIZWATIInteraktAiSensy
Per-conversation SLA with breach alerts———
In-browser voice note recorder———
Request location or contact card———
Fully streamed live queuePartialPartialPartial
Always-on audit logLimitedLimitedLimited
Competitor entries are indicative, from public 2026 pages. See the full 89-row benchmark.
FAQ
Shared team inbox questions
Anything missing, a founder will answer directly.
Yes. That is the point of the shared inbox: many agents work one number, with a clear owner per conversation.
The conversation is flagged and the owner and supervisor are alerted before the deadline passes.
Yes. Multiple WhatsApp numbers live under one login, and the inbox can be filtered per number.
Yes, the inbox is responsive, and browser push notifications cover new messages and calls.
Seats are included rather than metered per agent on the paid plan.
Start free and try it on your own number
The free tier has no timer. Connect a number through Meta’s signup and see this working with your own conversations.