Overview
This agreement describes the uptime we target for the WBIZ API and how we handle maintenance and support. It applies to paid plans. Enterprise customers can agree custom terms in an order form.
Service Level Agreement
The uptime we target for the WBIZ API, and how we handle maintenance and support.
1. Uptime commitment
We target 99.9% API availability measured across a calendar year, excluding planned maintenance and events outside our control. Availability means the API accepts and processes requests normally.
2. Scheduled maintenance
From time to time we run planned maintenance. We schedule it for low-traffic windows and give notice through in-app messages or email where we expect an impact. Planned maintenance does not count against the uptime target.
3. Exclusions
The target does not cover downtime caused by:
- Meta or WhatsApp platform outages and rate limits.
- Your own configuration, code, or third-party integrations.
- Events outside our reasonable control, such as failures at upstream network or infrastructure providers.
4. Support response
Our team replies to support requests within 24 hours, usually faster. For account help, email support@wbiz.in. For plan and pricing questions, email pricing@wbiz.in.
5. Enterprise SLAs
Need a stronger uptime guarantee, priority support, or custom response times? Enterprise plans can include a tailored SLA. Talk to us at hello@wbiz.in.
6. Contact
Questions about this SLA? Email support@wbiz.in.