DPDP Act, India
Consent with source and history, role-gated access, export and deletion on request.
Consent, Compliance and
Nothing Buried in Fine Print.
WhatsApp is a permission channel. WBIZ tracks consent per contact with its source and history, cancels pending sends the moment someone opts out, and gives you export and deletion tools for DPDP and GDPR requests.
GDPR
Data subject requests supported for contacts and whole workspaces, DPA on request.
Meta platform policy
Official embedded signup, approved templates only, and opt-out handling built in.
Audit and logging
Activity logs record every change, included on the plan rather than a higher tier.
Consent
Every contact carries where their consent came from
Opt-in is not a checkbox you tick once and forget. WBIZ stores the source of each contact’s consent and its history, so when a customer asks why you messaged them, you have the answer on the record rather than in someone’s memory.
- Consent source stored per contact, with a timestamped history
- Stop keywords opt the contact out and cancel pending follow-ups
- Marketing sends are blocked for opted-out contacts automatically
- Per-number consent, so multi-brand workspaces stay separate
Consent recordPriya Menon
12 MarOpted in via website lead formopt-in
18 MarReplied to campaign, consent reaffirmedactive
02 AprSent STOP in chatopt-out
02 Apr3 pending follow-ups cancelledauto
Marketing sends are blocked until consent is renewed
Your data rights
Requests we can action,
and how long each takes.
RequestWhat happensWho can raise itTurnaround
Data exportFull workspace export including contacts, conversations and campaign history.Owner5 business days
Contact deletionA single contact and its message history removed from the workspace.Owner or adminImmediate
Account deletionWorkspace and associated data removed after confirmation.Owner7 business days
Consent evidenceConsent source and history for a named contact, exported as a record.Owner or admin2 business days
DPA or questionnaireSigned data processing agreement or completed security questionnaire returned.Any buyer3 business days
Messaging policy
Compliance built into the send,
not bolted on after.
Templates, not blasts
Outside the 24 hour window only Meta-approved templates go out, and the builder tests them before submission so you are not guessing at approval.
Frequency caps
Campaigns respect caps and best-time sending, so a contact does not receive three messages from three teams in an afternoon.
Quality signals
Meta account events stream into the product, so template rejections and quality-rating drops surface before they cost you the number.
Billing you can file
GST invoices, Razorpay, and Meta’s fees shown at cost
Compliance is not only about data. Your finance team needs an invoice that reconciles. WBIZ bills through Razorpay with GST invoices and multi-interval discounts, and the Meta side of the bill stays visible and unmarked-up in the product.
- Razorpay checkout with GST invoices
- Multi-interval discounts and coupon codes
- Meta conversation fees shown at cost, with a projected bill
- Payment webhooks verified against raw request bytes
Documents on request
Data processing agreementOn request
Security questionnaireCompleted
Mutual NDAOn request
Consent and opt-out policyPublished
Subprocessor listOn request
Compliance FAQ
The questions procurement sends first
For architecture and encryption specifics, the Security page goes deeper.
WBIZ is built to align with India’s DPDP Act: consent is recorded per contact with its source, data can be exported or deleted on request, and access is role-gated and audited. We will complete your compliance questionnaire in writing.
Yes. Export, rectification and erasure requests are supported for contacts and for a whole workspace, and consent history is retained as evidence of lawful basis.
You do. WBIZ processes it on your behalf. You can export it at any time, and deletion removes it from the workspace.
Stop keywords mark the contact opted out, cancel every pending follow-up in a drip, and block future marketing sends until consent is renewed.
No. Your conversations are not used to train models. The AI agent is Meta’s own hosted agent, configured by you and scoped to your number.
Message delivery is handled by Meta’s Cloud API. WBIZ processing and storage details, including region, are provided in writing as part of a security review.
Yes. Request it through the contact page and we will return a signed data processing agreement.
Need this in writing?
DPA, subprocessor list, consent policy or a completed questionnaire. Ask and we will send the signed documents.